Comprehensive Support Services
We provide different levels of support customized specifically to your needs. Regardless of the required level of support, our technical team is known for providing competent and timely assistance.
Basic Technical Support Services
We understand that support should not stop at implementation. In order to support project success, we can provide up to 10 hours of technical support every month. Included in this package, one of our friendly experts will be available to help you resolve an issue or answer a technical question about your product either by phone or email. This service is available during business hours and the calls are responded to based on identified severity or priority level. Please contact us for more information.
Technical Account Manager Services
A Millennial Tech Technical Account Manager (TAM) will be a designated point of contact who will provide ongoing health checks, and advice and guidance on best practices to proactively keep your Sympa environment operationally healthy. Backed by a pro-active support organization, a TAM helps your organization by:
Tracking key technical matters that may impact your service.
Managing all your support requests and coordinating within Millennial Tech to quickly escalate or resolve problems.
Conducting system analysis and provide proactive recommendations to jointly prepare for new projects and minimize risk.
Providing best practice guidance to optimize operations and ongoing performance of your Sympa implementation.
Recommending and helping with the planning of upgrades
Millennial Tech offers comprehensive training or consulting services to improve our customers’ effective and appropriate use of products we service and support.
Our customized training services help you achieve your objectives quickly and efficiently by streamlining the learning process and eliminating the frustrating trial and error that often accompanies deployment of enterprise software.